JSCB Business Development Bank has reached an agreement with the Asian Development Bank (ADB) to develop a new operating model for servicing micro, small and medium enterprises.

The project’s main objective is to create and implement a new operating model based on international standards of banking services for the micro, small, and medium enterprise segments.

The requirements for structural divisions servicing this segment, employee performance indicators, and initiatives to expand financial and non-financial services will be developed and implemented as part of the project.

The project will be implemented based on a grant from the ADB.

In addition, the project will establish an exchange of experience with foreign banks that have achieved success in this area, in particular, with banks with private and public capital.

The project will be managed by a team of highly qualified international and regional experts from the ADB. With their help, a modern and comprehensive operating model for small and medium businesses will be created in the Business Development Bank. This, in turn, will help improve the efficiency and quality of customer service and improve the bank’s financing capabilities and market position in the micro, small, and medium enterprise segments.

UzA