Tashkent hosted press conferences on “Issues of handling appeals in the banking system”, “Types of services implemented by the Bank and planned for implementation” and “Changes made to bank tariffs”.

Tashkent hosted press conferences on “Issues of handling appeals in the banking system”, “Types of services implemented by the Bank and planned for implementation” and “Changes made to bank tariffs”.

The conferences were attended by individuals, representatives of legal entities, clients, authorized employees of banks and mass media.

Detailed information was provided about the work with incoming appeals to the banking system, solutions to the issues raised in them and methods of consumer protection.

It was noted that the Bank focuses on the organization of exit receptions for clients in the regions. This year, the Chairman of Ipoteka Bank and his deputies accepted 259 oral (direct) appeals of individuals and legal entities. At 69 exit receptions organized by the Bank's managers in districts and cities, 239 clients of the Bank were accepted, 92 issues raised at the receptions, including 44 oral appeals on obtaining a loan, 27 – on obtaining a loan for housing, 7 – on getting information about banking services, as well as 14 – on other issues were resolved positively.