South Korean experience: Digitalizing Uzbekistan’s social protection system
A delegation from the National Agency for Social Protection has completed a two-week training course in the Republic of Korea.
The delegation studied the country’s pension system, with particular attention to the digitalization of social protection and the delivery of public services in a convenient and accessible format.
In Sejong, delegation members explored the Government24 portal, which provides access to 12,000 public services, as well as a proactive notification service that informs citizens about benefits they are entitled to receive.
During the visit, the delegation also studied the operations of the Korea Social Security Information Service (SSiS). By integrating data from 469 organizations, the system has reduced application processing times from 60 to 14 days.
In addition, AI-powered solutions designed to support social workers were presented.
Seventeen participants who completed the training course, organized in cooperation with KOICA, the Hyundai Research Institute and Korea’s National Pension Service, received KOICA certificates.
Muhayyo Toshqorayeva, UzA
